Manish Giri

IT & Cybersecurity Enthusiast

IT professional with 2+ years of combined experience diagnosing and repairing enterprise server hardware, Linux systems, and network infrastructure. Line Lead at Jabil, troubleshooting component-level failures across 10–15+ enterprise servers per shift in a high-volume critical environment, with hands-on rack installation, fiber cabling, and switch/network troubleshooting. Train newer technicians (approximately 10 to date) and partner with engineering teams to improve server reliability. B.S. in Computer Information Technology (Cybersecurity) and Google IT Support Professional Certificate holder.

Work Experience

JabilMarch 2025 – Present

Diagnostic Technician II (Line Lead)

Lead a shift team of 4–5 diagnostic technicians; prioritize server failures and troubleshooting workflows in the Jira ticketing system based on rack yield, production priorities, and customer requirements, and communicate equipment status to supervisors and test engineers, escalating issues as needed.
Diagnose and repair component-level failures (motherboards, CPUs, DIMMs, NVMe/SATA drives, GPUs) across 10–15+ enterprise servers per shift using Linux CLI, SSH, diagnostic scripts, and ipmitool to isolate root causes and return equipment to service, tracking repair turnaround against SLA targets.
Partner regularly with PILOT and Test Engineering on major failure-analysis projects, including PCIe link checks and BDF tree analysis, to isolate root causes of systemic hardware failures and implement corrective actions, contributing to a 10% improvement in server reliability and production output.
Trained and onboarded approximately 10 technicians on server diagnostic workflows, tools, and safety procedures.
Install, configure, and test enterprise rack-server systems, including rack installation, PDUs, fiber cabling with SFP/QSFP transceivers, and lifting and moving 40+ lb components while following ESD, 5S, safety, and data-security standards.
Troubleshoot switch and network connectivity issues encountered during server repair and validation.
Perform preventative maintenance, component replacement, and hardware repair under change management procedures, independently resolving equipment issues with limited guidance to support operational uptime.
Maintain shift-handoff documentation of equipment status and recurring failures, contributing to process improvements.

Kumudini AcademyApril 2021 – March 2022

IT Specialist

Provided Tier 1/2 support, diagnosing and resolving Windows OS, hardware, and local network issues, including TCP/IP connectivity and network configuration problems across school infrastructure.
Maintained and optimized IT systems and configurations to reduce technical issues and operational disruptions.
Monitored endpoint systems to maintain security, system integrity, and reliable day-to-day operations.

Education & Certifications

Northern Kentucky University

Bachelor of Science in Computer Information TechnologyMay 2026

Cybersecurity Specialization · Computer Science MinorGPA: 3.803 · Honors: College of Informatics Dean's List, President's List

Amazon Web Services

AWS Data Center Foundations (coursework)Oct 2026

Coursera

Google

Google IT Support Professional CertificateJune 2026

Coursera

Google Cybersecurity Professional CertificateDec 2023

Coursera

Google IT Automation with Python Professional CertificateJune 2023

Coursera

CodePath

Intro to CybersecurityOct 2023

Technical skills

Hardware & Data CenterEnterprise server break-fix, Component-level diagnostics & replacement (CPU, DIMM, motherboard, NVMe/SATA, GPU), PCIe link validation & BDF tree analysis, Rack installation & deployment, PDUs, Fiber cabling & SFP/QSFP transceivers, Preventative maintenance, ESD & safety standards, Safe lifting (40+ lbs), 5S.

Server Break-Fix

Rack & PDUs

Fiber / SFP

Operating Systems & ToolsLinux (CLI, Bash), Windows, SSH, IPMI / ipmitool, Log analysis, Ticketing systems (Jira), Git, Python scripting, MS Office.

Linux

Bash

Python

Git

NetworkingNetwork troubleshooting (Layer 1/2), TCP/IP, DNS, DHCP, Routing & switching, Switch connectivity diagnostics.

Networking

Security

Troubleshooting

Leadership & OperationsTechnical leadership & team guidance, Technician training & onboarding, Root cause analysis, Incident escalation, Shift-handoff documentation, Process improvement, Change management, SLA tracking, Quality assurance, Cross-functional collaboration.

Leadership

Operations